clock with time to change depicting switching propane suppliers

There are times when home propane delivery companies go into decline. As a result, they are unable to meet the clients’ needs reliably. Other times, propane suppliers provide adequate services, but their prices are astronomical. Don’t just stick with a propane supplier because it’s easy! You might be missing out on working with a company that goes above and beyond your expectations. If you are unsure what considerations to make before deciding to switch, then you are in the right place. This article discusses some of the top signs that it’s time to switch propane delivery companies.

Top Signs It’s Time To Switch To Another Propane Delivery Company

Read on to learn about a few of the signs that tell you it is time to switch propane companies.

Excessive Propane Delivery Fees

woman looking at propane delivery costs

Some propane providers continually increase their rates for deliveries, equipment maintenance, tank leasing, and other services. The propane company might have the lowest fuel rates. However, their fees can spike up, making the total cost excessive. Think about switching if these charges rise over and over again or the supplier announces extra fees.

Propane companies should also let you purchase a fuel tank if you want to. Owning one means you don’t have to pay rental fees and only need equipment upkeep. You don’t have to worry about removing the tank and replacing it when switching suppliers. This option is ideal for homeowners who can afford the initial cost and have no plans to move anytime soon.

However, some providers have enormous fees to discourage clients from leaving. They might attempt to charge a large amount for tank removal or cancellation of services. This only means that its business model depends on overcharging its customers instead of ensuring that their needs are met.

Consider switching companies when they have hidden fees. All rates and fees should be transparent, and you should be able to see a list of the charges before signing with them. It is unethical to draw customers with a low price but make up for it by adding undisclosed fees on the total cost.

No Discounts

It isn’t a good sign if a propane provider doesn’t offer discounts to loyal clients. They should offer rewards to customers for actions like buying several fuel types or services. Ask about the discounts they offer as they sometimes do not appear on the company’s website or marketing materials.

Propane Delivery Issues

image of customer service rating of propane company

The truck should arrive within a reasonable time when you request a propane delivery. A reliable provider will ensure your home doesn’t run out of propane. An occasional delay or error can be forgivable. However, if it occurs repeatedly, it is time to switch companies.

Slow Response

If your equipment issues leave you without hot water or home heating, you should receive prompt assistance. A company with only a handful of technicians or its office location is too far might have a slow response time. This can result in discomfort and inconveniences to your household, making it a compelling cause to switch companies.

Poor Communication

When you call a propane company, you shouldn’t hear voicemail recordings, endless ringing, or busy signals. Another negative sign is when you receive vague or contradictory details regarding their deliveries when someone does answer the call. A propane supplier should communicate clearly to their customers, technicians, and office staff.


A company should cater to your home’s specific needs instead of convincing you that there’s a one-size solution for all problems. The propane provider should offer financing plans, differently sized tanks, and various propane delivery options. The best propane suppliers should let their customers book one-time, periodic, or automatic fuel deliveries.

Limited Services

image of an hvac contractor shaking hands with homeowner after hvac installation

Having a provider that only conducts propane delivery means you have to search for another company whenever you need other services like HVAC system services, installation, delivery of other fuels, furnace repairs, or home air conditioning. This will likely take longer, and you won’t get discounts when you purchase from different firms. Consider switching to a company that offers a wide variety of services for optimum convenience.


If another company buys your propane provider, look closely if any changes occur. This doesn’t happen often, but a bigger company might stop responding promptly or charge higher prices. Larger firms tend to concern themselves less with individual customers than small local businesses.

No Upkeep

A fuel tank that a propane provider doesn’t maintain might fall into disrepair. A deteriorating system can pose a risk to your family’s safety and cause damage to your home. The ideal situation is that only one company refills and maintains your tank. This way, you save money and time because you don’t have to pay two different companies to visit your home.

It is also more convenient to hire a fuel delivery company with the expertise and tools to conduct proper propane equipment maintenance. This includes the water heater, lines, appliances, and other heating systems running on propane.

Office Closure

Your provider might have closed its nearest business office but still provides service to your area. This might point to what is to come regarding their services. The company might become unwilling to deliver to customers with smaller tanks. They might only want to conduct highly profitable services in the future.


Think hard about switching propane companies if your current one threatens to suspend service or suddenly remove your tank when you raise any concerns. Businesses should work hard to achieve customer satisfaction instead of pressuring them to stay. The services might be interrupted for a while, but it is still better than putting up with excessive fees or poor service for the coming years.


If one or more of these troubling signs are present in your current propane provider, consider switching to Tower Energy. Our company has been in the business for 2004 in the Hartford County, CT area. We offer prompt, affordable fuel deliveries and a wide range of HVAC services.

Call Tower Energy For Reliable Propane Services

Tower Energy LogoFor all your reliable propane delivery service needs in Hartford County, CT, do not hesitate to call Tower Energy. Our friendly team provides fast and affordable fuel deliveries.
You can be sure that Tower Energy provides unbeatable service at all times. Contact us today to learn more about our different delivery plans and financing options.

We offer a full line of HVAC services as well. This will help improve your home’s energy efficiency and comfort. A few of our services are furnace repairs, HVAC installation, heater maintenance, and more. Call Tower Energy a call today to find out more.

Contact us now or call us at (860) 677-7347 to find out more.