clock with time to change depicting switching propane suppliers

There are times when home propane delivery companies go into decline. As a result, they are unable to meet the clients’ needs reliably. Other times, propane suppliers provide adequate services, but their prices are astronomical. Don’t just stick with a propane supplier because it’s easy! You might be missing out on working with a company that goes above and beyond your expectations. If you are unsure what considerations to make before deciding to switch, then you are in the right place. This article discusses some of the top signs that it’s time to switch propane delivery companies.

Top Signs It’s Time To Switch To Another Propane Delivery Company

Read on to learn about a few of the signs that tell you it is time to switch propane companies.

Excessive Propane Delivery Fees

woman looking at propane delivery costs

Some propane providers continually increase their rates for deliveries, equipment maintenance, tank leasing, and other services. The propane company might have the lowest fuel rates. However, their fees can spike up, making the total cost excessive. Think about switching if these charges rise over and over again or the supplier announces extra fees.

Propane companies should also let you purchase a fuel tank if you want to. Owning one means you don’t have to pay rental fees and only need equipment upkeep. You don’t have to worry about removing the tank and replacing it when switching suppliers. This option is ideal for homeowners who can afford the initial cost and have no plans to move anytime soon.

However, some providers have enormous fees to discourage clients from leaving. They might attempt to charge a large amount for tank removal or cancellation of services. This only means that its business model depends on overcharging its customers instead of ensuring that their needs are met.

Consider switching companies when they have hidden fees. All rates and fees should be transparent, and you should be able to see a list of the charges before signing with them. It is unethical to draw customers with a low price but make up for it by adding undisclosed fees on the total cost.

No Discounts

It isn’t a good sign if a propane provider doesn’t offer discounts to loyal clients. They should offer rewards to customers for actions like buying several fuel types or services. Ask about the discounts they offer as they sometimes do not appear on the company’s website or marketing materials.

Propane Delivery Issues

image of customer service rating of propane company

The truck should arrive within a reasonable time when you request a propane delivery. A reliable provider will ensure your home doesn’t run out of propane. An occasional delay or error can be forgivable. However, if it occurs repeatedly, it is time to switch companies.

Slow Response

If your equipment issues leave you without hot water or home heating, you should receive prompt assistance. A company with only a handful of technicians or its office location is too far might have a slow response time. This can result in discomfort and inconveniences to your household, making it a compelling cause to switch companies.

Poor Communication

When you call a propane company, you shouldn’t hear voicemail recordings, endless ringing, or busy signals. Another negative sign is when you receive vague or contradictory details regarding their deliveries when someone does answer the call. A propane supplier should communicate clearly to their customers, technicians, and office staff.


A company should cater to your home’s specific needs instead of convincing you that there’s a one-size solution for all problems. The propane provider should offer financing plans, differently sized tanks, and various propane delivery options. The best propane suppliers should let their customers book one-time, periodic, or automatic fuel deliveries.

Limited Services

image of an hvac contractor shaking hands with homeowner after hvac installation

Having a provider that only conducts propane delivery means you have to search for another company whenever you need other services like HVAC system services, installation, delivery of other fuels, furnace repairs, or home air conditioning. This will likely take longer, and you won’t get discounts when you purchase from different firms. Consider switching to a company that offers a wide variety of services for optimum convenience.


If another company buys your propane provider, look closely if any changes occur. This doesn’t happen often, but a bigger company might stop responding promptly or charge higher prices. Larger firms tend to concern themselves less with individual customers than small local businesses.

No Upkeep

A fuel tank that a propane provider doesn’t maintain might fall into disrepair. A deteriorating system can pose a risk to your family’s safety and cause damage to your home. The ideal situation is that only one company refills and maintains your tank. This way, you save money and time because you don’t have to pay two different companies to visit your home.

It is also more convenient to hire a fuel delivery company with the expertise and tools to conduct proper propane equipment maintenance. This includes the water heater, lines, appliances, and other heating systems running on propane.

Office Closure

Your provider might have closed its nearest business office but still provides service to your area. This might point to what is to come regarding their services. The company might become unwilling to deliver to customers with smaller tanks. They might only want to conduct highly profitable services in the future.


Think hard about switching propane companies if your current one threatens to suspend service or suddenly remove your tank when you raise any concerns. Businesses should work hard to achieve customer satisfaction instead of pressuring them to stay. The services might be interrupted for a while, but it is still better than putting up with excessive fees or poor service for the coming years.


If one or more of these troubling signs are present in your current propane provider, consider switching to Tower Energy. Our company has been in the business for 2004 in the Hartford County, CT area. We offer prompt, affordable fuel deliveries and a wide range of HVAC services.

Call Tower Energy For Reliable Propane Services

Tower Energy LogoFor all your reliable propane delivery service needs in Hartford County, CT, do not hesitate to call Tower Energy. Our friendly team provides fast and affordable fuel deliveries.
You can be sure that Tower Energy provides unbeatable service at all times. Contact us today to learn more about our different delivery plans and financing options.

We offer a full line of HVAC services as well. This will help improve your home’s energy efficiency and comfort. A few of our services are furnace repairs, HVAC installation, heater maintenance, and more. Call Tower Energy a call today to find out more.

Contact us now or call us at (860) 677-7347 to find out more.

propane heating system

Propane, sometimes referred to as LPG or liquefied petroleum gas, is considered a reliable, affordable, and stable source of fuel. It is colorless, non-toxic, and nearly odorless. Although propane is generally safe, it is still flammable and can cause burns or poisoning in your home if handled improperly. Find out the safety precautions you need to do with propane to keep your home safe.

Useful Tips When Using Propane

In this article, we share some essential propane safety tips you should be aware of.

Do Not Perform DIY Tasks On Your Propane System

Anyone untrained and unqualified should never attempt to fix, modify, test, or replace any component on any equipment connected to the propane system or on the propane tank itself. Any mistake or error in installing or re-connecting components can cause very dangerous gas leaks. If there is any problem with the system, call a qualified HVAC technician to check and perform the necessary repairs.

Be Aware Of Possible Propane Leaks

Propane is a petroleum product, and while it is considered a clean source of energy, it can still have serious effects if it leaks inside your home. A propane leak has an odor similar to rotten eggs. It is not a natural odor of the gas – it is an artificial smell added to the product to make it easy to detect. If you smell something sulfurous, there may be a leak that you should act out on. Turn off any open flame and put out anything that could cause combustion, such as a candle or a cigarette. Shut off valves that connect to the gas line as well. Have everyone leave the house (including your pets) until the leak is inspected and fixed by a professional.

Note, however, that not all leaks can be detected by your sense of smell. To be on the safe side, consider installing a propane gas detector. This will be a great help to your home if you have very young children, elderly family members, or people with an impaired sense of smell. Detectors sense the concentration of propane in the air, hence it does not matter even if the gas is dispersed or diluted by wind, soil, or other elements.

You can also try a simple way to detect a gas leak using soap and water. Apply some of this mixture to joints and connectors, then observe if bubbles form or inflate. If they do, you have a possible leak. However, if you smell gas in your home, the best thing is to leave and call 911.

Do Not Allow The Propane Tank To Run Empty

To prevent leaks and keep your home safe, do not allow your propane tank to run empty. Empty propane tanks connected to an open gas line tend to allow air or moisture to seep in. Over time, the tank becomes susceptible to corrosion, which reduces the odor of the propane gas. Rust also causes breaks in the metal parts of the tank, increasing the possibility that gas could escape. Allowing the propane gas tank to go empty will also put out your pilot light, which is supposed to be on all the time.

empty residential propane tank

Maintain Proper Care Of The Propane System

Schedule regular heating system maintenance with a licensed HVAC technician to prevent issues with your propane system. It is very easy to identify potential problems early with regular checkups and fix them. Regular furnace maintenance also helps prolong the lifespan of the system, reduce home heating costs, and keep your home safe.

Watch The Furnace Flame

Propane burners typically produce a blue flame. Its color can range from a light blue to a shade slightly darker. However, if the flame appears yellow or orange, there might be issues with carbon monoxide or other problems. Give your local heating technician a call to have the burner inspected immediately.

Check The Heating System After Bad Weather

Storms, flooding, and heavy snow can damage your propane system, particularly the outdoor components. After bad weather, check the system for cracks, holes, and other problems. Keep tanks, pipes, valves, and other components clear of snow. If flooding occurred, turn off the main gas valve and have the system checked by a heating technician.

Call Tower Energy For All Of Your Home Heating Needs

Tower Energy is one of the local leaders in heating and cooling services and propane deliveries. We offer different propane delivery plans and fuel financing options. This way, you can customize what works best for you. As always, you can expect our fuel deliveries to be fast and friendly. We also have the best propane prices in the area. Need HVAC services? Our technicians are NATE-certified and highly skilled in a range of services. We specialize in HVAC repairs, installations, replacements, tune-ups, and more. We guarantee all of the work that we perform for you. Also, we off some of the most competitive HVAC service prices in the area. Don’t leave anything to chance. Call Tower Energy today and schedule a free, in-home estimate.

Contact us now or call us at (860) 677-7347 to find out more.