image of a boiler repair

A do-it-yourself approach to boiler repairs is not the best idea even if you are extremely confident about your skills. Heating equipment is complicated. When you make mistakes, it could be costly. Furthermore, the decision to fix a boiler as an unlicensed HVAC contractor could void the warranty.

If you work on a heating system without the essential know-how and licensing, you might put everyone at risk, including your home. It’s never a good idea to take a risk just to save some cash. You could end up spending more money along the way.

The best thing to do is to hire an experienced and licensed boiler repair technician. To accomplish this properly, you must know how to find a reputable boiler repair company.

Why Is It Important To Find A Reliable Boiler Repair Company?

The reputation of a boiler repair service company should be your most critical consideration. Before you weigh on the other factors, you must look into customer feedback and testimonials. You can learn a lot from the first-hand experience of previous clients and customers. Read online reviews about the company. Be sure to look at the positive and negative HVAC reviews.

You also may want to ask your friends, coworkers, or anyone you trust about prospective boiler repair companies they’ve hired in the past. Recommendations matter, especially if you don’t want to waste your time searching for prospects with no feedback or reviews.

Local Vs. National Boiler Repair Companies

A business’s success is attributed to excellent service to its clients. HVAC repair companies with nationwide coverage employ highly experienced and trained technicians. But the problem is that when you need them to address an issue with your heating system, there’s a long list of things to go through. There’s that corporate red tape that will make the response time very slow, to the point that you’d become very frustrated while waiting for your turn.

On the other hand, you can expect a local HVAC repair company to respond faster than a large national HVAC company. Faster response time is attributed to things like personalized service, local knowledge, and proximity. The primary difference between a small local HVAC company and a large corporation is that the former will prioritize customer service.


Boiler Repair Company History

Once you come up with a list of prospective boiler repair companies, start digging up their histories. You must figure out how long they’ve been in the business. Years or decades of experience in the industry says a lot about the reliability of the company and the people behind it. In other words, their longevity means they’re doing something that customers love.

Boiler Brand Partners

HVAC repair and maintenance companies build partnerships with brands and manufacturers. Doing so allows them to improve the knowledge and technical skills of their team when it comes to servicing their units. Specialized knowledge keeps these companies highly competitive, plus the partnership with the manufacturers of boilers and other heating equipment gives them better access to parts for replacements.

Look for a boiler repair service that has an existing partnership with the brand of your equipment.

image of an HVAC contractor with homeowner

Customer Service

Make sure that the boiler repair company displays a willingness to hear you out. Whenever you have questions, they should be capable and enthusiastic enough to answer all of them. For example, if they missed out on something during the repair, then they should come back and make up for the mistake.

Transparency is a crucial component of customer service. Choose a boiler repair company that has a website where you can obtain their contact details as well as the rates for their different services. A customer service representative must be on standby to get your call and address your needs. You know that you’re dealing with the ideal company when they show the willingness to go the extra mile even for the initial assessment.


There are a handful of dangers associated with malfunctioning heating equipment. So, when you notice that something is wrong with your boiler, be sure to call the pros to handle it on your behalf. Taking the DIY route will make matters worse. But when you’re hiring a boiler repair service, don’t forget to verify if the company is legitimate. Inquire if the business has a license to operate and the proper insurance. Ask if the technicians have their individual licenses, too. These safety measures are your guarantee that when something goes wrong, such as property damage, there’s an insurance policy that covers the cost to repair the damages.

In-Home Estimate Vs. Over The Phone Estimate

The majority of HVAC companies will offer free estimates. However, be wary of those who will give you an over-the-phone estimate. The failure to inspect your heating equipment in person means that the price quotation is highly inaccurate. You should insist on an in-home estimate instead. Once a company gives you the figures, be sure to put it on paper so that you will have the necessary proof once you sign the dotted line.

customer service

Boiler Repair Cost & Second Opinions

It’s best to obtain an estimate from three or four HVAC contractors before you decide. Even if you feel like you’ve found the ideal prospect, you still need to do comparison shopping. Keep in mind that the cost of fixing your heating equipment will differ from one company to another. The purpose of a second opinion is for you to weigh your options and understand which offer is the most reasonable one. The same thing holds true when it comes to the diagnosis and proposed solutions. For instance, one prospect might tell you that several parts need replacement, while another one might say that only one replacement is necessary to get the equipment up and running again.


Fixing a problematic or malfunctioning boiler is the responsibility of a professional. You must put in the effort to hire someone who comes with an excellent reputation, years of experience, and a reasonable price quotation. The company you choose must deliver the best possible customer service and, preferably, a strong partnership with your boiler’s manufacturer. When it comes to safety, the best boiler repair service must check all the boxes, including licensing, insurance, and exceptional safety record. The bottom line is that you must set a high standard.

Give Tower Energy A Call Today To Address Your Home Heating Needs

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Tower Energy provides comprehensive and premium heating and cooling service in the area. We make it possible by employing NATE certified technicians who come equipped with the training in HVAC repair, installation, tune-ups, and replacements.

Tower Energy offers you the highest standards of HVAC repair and maintenance services at the most competitive prices. If you need a new HVAC, we’re more than happy to assess your property’s needs. We will recommend the best solution within your budget. Call Tower Energy today for your free, in-home estimate.

Contact us now or call us at (860) 677-7347 to find out more.

image of an hvac contractor performing a furnace installation

The quality of the furnace installation is equally as important as the quality of the equipment that is installed. For this reason, HVAC experts will always advise homeowners to hire a professional when they need a furnace installation in their home. An improper furnace installation will impact the efficiency, performance, and safety of a unit. Hiring a professional is just a great approach to avoiding major furnace problems in the future. In the following article, we highlight the importance of proper furnace installation.

Why A Manual J Load Calculation Is Essential When Performing A Furnace Installation

The first step for furnace installation should always include a licensed HVAC technician and a Manual J Load Calculation. Your HVAC installer will use this to determine the capacity and size of the furnace needed.

What Is A Manual J Load Calculation?

A Manual J Load Calculation is used when calculating the heating and cooling capacities of an HVAC system. There are specific factors to this calculation that take into account many aspects of your home. These include measurements such as walls, square footage, and ceiling height. Insulation and the position of your home is also a factor.

The calculation will determine which HVAC system is right for your dwelling. The capacity is usually measured in tons and British Thermal Units (BTUs).

Each home is unique, and the calculation must take into account not only the structure and design but the materials used as well as the residents. A correctly sized and fitted HVAC unit should be capable of maintaining an even indoor temperature when providing heat.

If the system is not suitably sized for the residence, it will not work correctly. This could lead to inadequate heat supply and an overworked furnace. Even if you purchased a unit with a high-efficiency rating, your over or undersized unit will not run efficiently. The inefficiency of your heating system leads to higher fuel consumption, higher home heating costs, increased wear and tear, and premature replacement.

Until it reaches the end of its lifespan, the occupants will feel discomfort and experience poor indoor air quality as well. Therefore, correctly sizing your unit is paramount.

Safety Issues That Occur With An Improperly Installed Furnace

There are also many safety issues surrounding an improperly installed heating system. Below are some of the more serious problems that can occur when a furnace is not installed correctly:

Gas Leaks

Poorly connected systems can leave gaps in the joints, which could potentially cause a gas leak. Such a leak is a serious matter as it is combustible and extremely harmful to the health of both humans and animals.

Electrical Issues

Another serious problem with incorrectly installed units is faulty wiring. Not only can wiring problems drain power, but they can also increase the risk of fire in the home. Issues with the electrics can also decrease efficiency, meaning more expense for the bill payer.

Discomfort In The Home From Poorly Installed Heating Systems

Another issue that arises when an HVAC system is not correctly installed is discomfort for the occupants. When the unit is not functioning as needed, it can lead to the following problems:

Poor Indoor Air Quality

Your HVAC system can have an adverse effect on air quality when installed incorrectly. If the drain system that your HVAC system has is incorrectly set in place, then this can lead to a water leak and structural damage to your home. Also, the accumulation of moisture can result in the growth of mold and mildew, affecting the quality of the air that you breathe.

Air Distribution Problems

Faulty installation of a furnace can affect the duct system, leading to poor air distribution. This occurs when the capacity of the output does not equal the duct size. This issue leads to uneven temperature throughout the house. It will also increase the inefficiency of the entire system.

image of hvac air vent

Hot and Cold Spots In The Home

The problems created by poor air distribution are responsible for creating hot and cold spots in the home, which in turn will lead to discomfort for the occupants.

Issues With Venting Of The Furnace

Your HVAC system relies on being correctly vented. The wrong fitting size or material will create problems that become quickly evident. A furnace that has venting issues releases carbon monoxide, a fatal gas that is both odorless and colorless.

Choosing A Professional HVAC Contractor For Your Furnace Installation

To ensure a proper furnace installation, it is important to choose a licensed and experienced HVAC company. Choose a local heating company with a good reputation.
The HVAC company you choose should have the following qualifications:

HVAC Industry Certifications & NATE

NATE (North American Technician Excellence) certification is granted to technicians who have passed the core and specialty tests they provide. They are an independent body that utilizes a knowledge-based exam to certify the credentials of professionals working in the installation industry for heating and cooling systems. Always look for NATE certified technicians when choosing an HVAC installation company. NATE is a sign of competence in the HVAC industry.

Licensed And Bonded HVAC Contractors

Licensed technicians who are qualified to perform their jobs are knowledgeable and trained and will provide competent work once hired.
A bonded HVAC contractor provides a surety bond, which is a form of insurance that covers both the technician and the clients should the need arise.

HVAC Contractor Reviews

It is advisable that you request references from your potential HVAC installer. A reliable company will have no issue providing these and will have them readily available on request. Also, be sure to check their website. Many reputable HVAC companies enable customers to post reviews about the work the company has performed for them.


The proper installation of your home heating system is vitally important for the many reasons noted above. Not only will it ensure the safety and comfort of the household, but it will reduce unnecessary costs in the future.

Many companies offer heating services. Choose one that you can trust. A quality installation by a trained professional will ensure future comfort for your home and family. It will reduce the likelihood of needing a premature replacement or frequent repairs, which can be costly over time. Overall, don’t just choose a furnace make and model wisely. Choose your furnace installation company wisely too.

Call Tower Energy For All Of Your Heating Needs

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If you are looking for an excellent, highly recommended and qualified service for your home heating needs, Tower Energy is a company you can trust.

We offer superior heating and cooling services, including HVAC tune-ups, installations, and repairs. Our team of NATE certified technicians has the experience and knowledge necessary to meet all of your home heating needs.

We offer the most competitive prices for all of our HVAC services, including repairs and replacements. We always keep your budget in mind while prioritizing energy efficiency, comfort, indoor air quality, and more. All of our work is guaranteed.

For appointments or a free in-home estimate, call Tower Energy today.

Contact us now or call us at (860) 677-7347 to find out more.

hvac contractor repairing a furnaceAll homeowners need some furnace repair tips handy to use when needed. For example, homeowners should have the furnace checked and repaired before the cold season begins. The end of summer or early fall is ideal. That way, you will be ready for the first cold snap. Consequently, this is when most furnace failures occur.

During the warm summer months, most people don’t give their heating systems a second thought. Nevertheless, it is better to be prepared than to risk your family’s comfort and safety during the cold months of winter.

Routine, basic checkups help identify potential problems before they come to fruition. Waiting for trouble to strike is not in your best interest. If your furnace worked extra hard during the previous cold season, or if it is an older system, it is even more important to have it checked.

In this article, we will address common signals that your furnace may be in need of repair. We will also be discussing some troubleshooting tips you should be aware of if you think your furnace is not operating properly. Finally, we will share some tips that can help you during a search for a local furnace repair company.

Signals That Your Furnace Needs Repair

The age of your furnace is certainly a factor in determining whether or not it should be checked and repaired as required, but that is not the only reason.

Neglect or damage are also contributing factors that must be considered, even on newer systems.

Here are some signs you should keep in mind when determining if a furnace needs repair.

Uncomfortable Home

If your home is too cold or too hot, even when the thermostat is set at the desired temperature, something is wrong with your furnace. A loose belt, damaged fan motor, clogged filter, worn components, and many other problems can lead to improper functioning.

High Energy Bills

If your furnace is functioning properly, it should reflect on your energy bills. A malfunctioning furnace consumes more energy.

If you cannot explain a spike in use, then it may be the right time to arrange for a licensed HVAC company to send a technician to inspect the unit.

Hot/Cold Spots

man who feels uncomfortable at home with a broken heaterClogged filters, wear and tear, or damage are the typical causes of uneven cooling or heating. Efficiently operating HVAC systems should have the capability of heating or cooling an area evenly. If some areas in your home are colder or warmer than others, its time to have the system checked.

Gas Leak

If you notice the odor of fuel or gas anywhere near your heating unit, turn it off and get in touch with a local HVAC company immediately.

Even a small spark can cause a fire, putting your home and family at risk. Therefore, never allow your furnace to continue operating if you suspect fuel leakage.

Troubleshooting Your Furnace

furnace hvac filterNot all problems with heating systems require a professional HVAC technician’s attention. Honestly, there are several basic fixes and preventive measures that any homeowner can perform to keep their heating system in top running condition. The following are some of the steps you can take to troubleshoot yours.

Common Furnace Repairs That Homeowners Encounter

interior of a broken furnaceIf your furnace fails to function properly, here are some of the possible problems that could be the cause.

When To Decide Between Furnace Repair And A Furnace Replacement

Some furnace problems can be remedied with effective repairs. However, other times the only fix for a broken furnace is a complete replacement. Here’s what to look for when replacement is the best option.

Top Tips To Help Select A Furnace Repair Service Company

Tower Energy Furnace Service AgreementsWhen you find a great HVAC repair company, it feels like winning a big prize. Any time you find a company you can trust to fix things when they go wrong, peace of mind is your reward. Things can go back to normal without concerns about more damage in the future. A trustworthy furnace repair service will reduce the time you spend in an uncomfortable home after a breakdown.

The problem is that it isn’t as easy as it sounds to find a reputable HVAC repair company.

At some point, the majority of people experience what it’s like to have bad service. An HVAC technician may be late for the appointment, or never show up at all. Even worse, they do show up but cause more damage without actually fixing the problem.

Here are a few tips to help you locate a repair company you can trust. By reading below, you will find some pointers to help you find that one of a kind, reputable HVAC service company.

Always Look For A Specialist Heating Company

As you are searching for someone qualified to repair your furnace, be sure that you are looking at the company, not just a furnace repair person. It’s also a good idea to look at companies specializing in heating systems. You will benefit in several ways.

To begin with, the company you go with will have the knowledge and experience needed to work on your furnace. They will also have experience with various models and brands. That means they will know what to expect when inspecting your appliance.

By working with a company instead of just one individual, there will be multiple techs at your service. The benefit here is that when one tech cannot solve the problem, there is another one available who can. It may cost more to hire a reliable company, but it will be well worth the price when you get peace of mind. Additionally, if the repair goes wrong, you won’t be caught having to pay a second time.

HVAC Company: Check The Website And Reviews

couple searching for an hvac-companyYou cannot always trust first impressions. Nevertheless, first impressions are a good place to start. One way to determine if you’ve found the best furnace repair company is the check the company website. You’ll get a general view of what they are about.

If it looks professional with lots of production value, the company looks good. What you don’t want to see is an outdated website with little information. It’s like they’re waving a red flag.

Also, check the reviews to see what customers are saying about them. Do they have a quick response time? Do they seem professional? Are they knowledgeable and friendly? Customer reviews are a great source for answers to these questions. Some reviews will be on the company’s website, but be aware that since the company runs its website, they have full control of what is there.

Real reviews, good and bad, are best found on independent sites. The companies you are investigating have no control over what is said on these sites, so you will find authentic reviews from real customers.

Get In Touch With Heating Repair Company

After finding what seems like a reputable furnace repair company, pick up the phone and give them a call.

By speaking with a live person, you’ll have the opportunity to get a better feel for the values and principals. You can feel confident if the person you speak with sounds knowledgeable and eager to help. If they sound as if they have no real interest in talking with you, then go with your instincts. Hang up and find another company. If you felt valued by the person on the phone, give the company a chance to prove you right.

Give Tower Energy A Call For Furnace Repair

It’s important to hire skilled and highly-qualified technicians to repair your heating unit. This is not a DIY project, so don’t try doing it yourself. A trained technician will understand what is required by your heating system. Finding the right HVAC company ensures quality work.

Tower Energy has a team of NATE certified technicians that can assist you eith your heating and cooling requirements. We specialize in HVAC repairs, tune-ups, replacements, and installations. All of our technicians have the knowledge and experience to service your system correctly. Furthermore, we guarantee our work and offer the most competitive furnace repair rates in this area. Call Tower Energy now to schedule an appointment for a free, in-home estimate.

Contact us now or call us at (860) 677-7347 to find out more.