image of a boiler repair

A do-it-yourself approach to boiler repairs is not the best idea even if you are extremely confident about your skills. Heating equipment is complicated. When you make mistakes, it could be costly. Furthermore, the decision to fix a boiler as an unlicensed HVAC contractor could void the warranty.

If you work on a heating system without the essential know-how and licensing, you might put everyone at risk, including your home. It’s never a good idea to take a risk just to save some cash. You could end up spending more money along the way.

The best thing to do is to hire an experienced and licensed boiler repair technician. To accomplish this properly, you must know how to find a reputable boiler repair company.

Why Is It Important To Find A Reliable Boiler Repair Company?

The reputation of a boiler repair service company should be your most critical consideration. Before you weigh on the other factors, you must look into customer feedback and testimonials. You can learn a lot from the first-hand experience of previous clients and customers. Read online reviews about the company. Be sure to look at the positive and negative HVAC reviews.

You also may want to ask your friends, coworkers, or anyone you trust about prospective boiler repair companies they’ve hired in the past. Recommendations matter, especially if you don’t want to waste your time searching for prospects with no feedback or reviews.

Local Vs. National Boiler Repair Companies

A business’s success is attributed to excellent service to its clients. HVAC repair companies with nationwide coverage employ highly experienced and trained technicians. But the problem is that when you need them to address an issue with your heating system, there’s a long list of things to go through. There’s that corporate red tape that will make the response time very slow, to the point that you’d become very frustrated while waiting for your turn.

On the other hand, you can expect a local HVAC repair company to respond faster than a large national HVAC company. Faster response time is attributed to things like personalized service, local knowledge, and proximity. The primary difference between a small local HVAC company and a large corporation is that the former will prioritize customer service.


Boiler Repair Company History

Once you come up with a list of prospective boiler repair companies, start digging up their histories. You must figure out how long they’ve been in the business. Years or decades of experience in the industry says a lot about the reliability of the company and the people behind it. In other words, their longevity means they’re doing something that customers love.

Boiler Brand Partners

HVAC repair and maintenance companies build partnerships with brands and manufacturers. Doing so allows them to improve the knowledge and technical skills of their team when it comes to servicing their units. Specialized knowledge keeps these companies highly competitive, plus the partnership with the manufacturers of boilers and other heating equipment gives them better access to parts for replacements.

Look for a boiler repair service that has an existing partnership with the brand of your equipment.

image of an HVAC contractor with homeowner

Customer Service

Make sure that the boiler repair company displays a willingness to hear you out. Whenever you have questions, they should be capable and enthusiastic enough to answer all of them. For example, if they missed out on something during the repair, then they should come back and make up for the mistake.

Transparency is a crucial component of customer service. Choose a boiler repair company that has a website where you can obtain their contact details as well as the rates for their different services. A customer service representative must be on standby to get your call and address your needs. You know that you’re dealing with the ideal company when they show the willingness to go the extra mile even for the initial assessment.


There are a handful of dangers associated with malfunctioning heating equipment. So, when you notice that something is wrong with your boiler, be sure to call the pros to handle it on your behalf. Taking the DIY route will make matters worse. But when you’re hiring a boiler repair service, don’t forget to verify if the company is legitimate. Inquire if the business has a license to operate and the proper insurance. Ask if the technicians have their individual licenses, too. These safety measures are your guarantee that when something goes wrong, such as property damage, there’s an insurance policy that covers the cost to repair the damages.

In-Home Estimate Vs. Over The Phone Estimate

The majority of HVAC companies will offer free estimates. However, be wary of those who will give you an over-the-phone estimate. The failure to inspect your heating equipment in person means that the price quotation is highly inaccurate. You should insist on an in-home estimate instead. Once a company gives you the figures, be sure to put it on paper so that you will have the necessary proof once you sign the dotted line.

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Boiler Repair Cost & Second Opinions

It’s best to obtain an estimate from three or four HVAC contractors before you decide. Even if you feel like you’ve found the ideal prospect, you still need to do comparison shopping. Keep in mind that the cost of fixing your heating equipment will differ from one company to another. The purpose of a second opinion is for you to weigh your options and understand which offer is the most reasonable one. The same thing holds true when it comes to the diagnosis and proposed solutions. For instance, one prospect might tell you that several parts need replacement, while another one might say that only one replacement is necessary to get the equipment up and running again.


Fixing a problematic or malfunctioning boiler is the responsibility of a professional. You must put in the effort to hire someone who comes with an excellent reputation, years of experience, and a reasonable price quotation. The company you choose must deliver the best possible customer service and, preferably, a strong partnership with your boiler’s manufacturer. When it comes to safety, the best boiler repair service must check all the boxes, including licensing, insurance, and exceptional safety record. The bottom line is that you must set a high standard.

Give Tower Energy A Call Today To Address Your Home Heating Needs

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Tower Energy provides comprehensive and premium heating and cooling service in the area. We make it possible by employing NATE certified technicians who come equipped with the training in HVAC repair, installation, tune-ups, and replacements.

Tower Energy offers you the highest standards of HVAC repair and maintenance services at the most competitive prices. If you need a new HVAC, we’re more than happy to assess your property’s needs. We will recommend the best solution within your budget. Call Tower Energy today for your free, in-home estimate.

Contact us now or call us at (860) 677-7347 to find out more.